extremely honest…Betterhelp Technical Support… review of better aid i’ve been utilizing the service for a little over a year now and i believe i’ve used it long enough to know what are the benefits and drawbacks so i’m going to walk you through all of those and then offer you my final thoughts on whether or not i would suggest better help and whether i believe it’s the ideal service for you for those of you that don’t know betterhelp is an online therapy platform that connects people who are searching for therapy or therapy with mental health specialists it’s a quite basic process to get going so first you submit an online questionnaire it asks you some questions that will better assist match you with a therapist or a counselor so after you fill out what i would call a quite lengthy survey they ask you to develop an account and after that you established your payment preferences i’ll discuss this a bit more later but there are scholarships that can lower the price and after that you can also alter your choice on how frequently
you wish to pay so if you pay weekly that’s the most pricey but you can likewise pay ahead of time and that will make the cost cheaper for you total and then based upon your answers to your concerns in the previously mentioned questionnaire they will match you with a therapist i’m going to use the words therapist and counselor interchangeably throughout this video however that’s not necessarily the case and i think that better help uses both kinds of mental health specialists so just keep that in mind once they match you with your counselor you’re able to speak with them and you can set up a time to have your very first official meeting so it can either be through a video call through a regular telephone call or through a chat or instant message i constantly do video calls but it is good to know that all 4 options three actually to me however they state it’s four are readily available and i know that’s definitely great for some people who are perhaps a little bit more nervous about therapy or not interested in doing a video call since it makes them unpleasant when the day of your session comes you can either log into the web browser or log in to the mobile app you can’t do both at the same time only one at a time and then you wait on your counselor to sign up with and they will connect you to the session when they do a little bell ring and after that you’re ready to go and you can start having your your conference throughout your first session you’re probably going to have simply a be familiar with you kind of session to determine why are you interested in treatment what things do you want to resolve what are your preferences as somebody participating in treatment what are your therapists preferences and what’s their design of treatment all of those things will probably get hashed out in the very first meeting and after that with time you’ll get more comfortable with one another and you’ll have more of those like much deeper
sessions where you can talk about your problems and whatever it is that you wish to attend to and after that as time goes on you’ll have sessions however you spent for it or however you set it up with your therapist so with my counselor in particular i believe this does vary by counselor however we do weekly sessions for one hour and i pay 35 dollars a week broken down but i have spent for all of my sessions in advance to get that cheaper rate so let’s move on to the pros and the cons of the platform i believe one of the biggest pros of better aid is that it is an online counseling service which makes it extremely available and extremely convenient for most people as long as you have an internet connection you can pick a variety of different ways to meet with your counselor so you can do text message video calls or telephone call they send you tips about your consultation so it’s pretty challenging to forget when you have a time established they send you both email pointers and text pointers and they send them to you a couple of days ahead and also a few hours ahead and a few minutes ahead so it’s a bit overkill however uh definitely reliable and another cool feature of them having a digital platform is that they use digital group sessions and webinar type of sessions that are readily available to any person who uses betterhelp totally free of charge it’s at no extra cost to what you already spend for your weekly sessions with your counselor now that being said in my viewpoint the app and the platform is not very good in fact it kind of draws especially thinking about that better aid in and of itself is a tool the product that they’re offering is this video platform that therapists can use to connect you to their network i imply i guess they’re offering the network but i think truly what they’re selling is the tool and it’s not a very good one it’s quite cumbersome there are no alternatives for screen sharing Betterhelp Technical Support
or talking or messaging throughout a session photos are shared really strangely they’re shared as files and you can just send them separately so you can’t like drag and drop into a window or something you have to like browse choose the picture then put it in and then the individual can’t see a preview of the photo they have to click into the file to see it it’s just very out-of-date small things like when you press enter in the chat window your messages do not send it really develops a line break so